Finding the leak: trace, access and making good
Understand the work described by a trace and access clause so you can discuss the proposed scope with your insurer and contractor.
Call an engineer0333 567 2646A guide from ADI Leak Detection. Lines open 7:30am to 6:30pm, Monday to Friday.
Trace: investigate the source
Testing may narrow down a suspected leak using acoustic, thermal, pressure or tracer-gas methods, selected for the property and system. Readings can support a location without exposing the failed component. Ask what the report will distinguish as confirmed, suspected or not tested.
Access: expose the relevant area
Opening a wall or floor is a separate physical operation. Confirm who may authorise it, who will do it and what restrictions apply. A successful investigation does not automatically include permission to remove every finish in the area.
Ask for the proposed location and extent of the opening, the reason for it and arrangements for protecting occupied areas. Concealed services and specialist materials may require additional assessment.
Making good: restore the opening
Ask whether the clause includes reinstating what was necessarily disturbed during the search. Clarify the proposed finish and any rules about matching items or undamaged sections. Do not assume that making good an access opening includes replacing a whole room.
Keep the cause repair separate
Repairing the failed pipe stops the leak. It is a different task from reaching it and from restoring water-damaged plaster. An itemised report and quotation help the insurer assess those tasks against the relevant policy sections.
Read about limits and separate costs. Prepare a scope-specific approval request.
Need to define the investigation scope?
ADI can explain the proposed investigation and report. Ask your insurer to confirm cover and any approval requirements before commissioning non-emergency work. ADI cannot authorise an insurance claim.
Call an engineer0333 567 2646Lines open 7:30am to 6:30pm, Monday to Friday.